Organic Oasis

Shipping & Returns

1. Shipping

Packages are generally shipped within 5 days after receipt of the payment and are shipped via MRW, NACEX, SEUR, UPS, etc. depending on the destination and volume of the package.

Shipping costs include handling and packaging costs as well as shipping costs.

Handling fees are fixed, while shipping fees may vary based on the total weight of the shipment. We recommend that you group your items in a single order. We cannot group two different orders placed separately, and shipping costs will apply to each of them.

The boxes are amply dimensioned and your items are well protected.

COVID-19 update:

In order to make your shopping experience as worry-free as possible, we want to share some updates with you:

  • Delivery time may be affected by the current situation. We follow the recommendations of local authorities to ensure the safety and well-being of our employees and customers.
  • We remain available through our Customer Service. If you have any questions please contact us at: info@organicoasisdesign.com.
  • Orders are delivered through our transport agency at the address indicated at the time of ordering. Orders will not be delivered to PO boxes.

2. Returns

Only products that are in poor condition or broken when they are removed from the box can be returned. Request to our Customer Service department to return it within 10 days from the date of receipt, the return costs will be paid by Organic Oasis Design S.L .; If the client does it by his means, he will not be able to claim a refund of the amount of the transport used by the client to make the return.

Contact our Customer Service department, who will be in charge of requesting the collection of the product at your home or address that you indicate. You can do this by sending an email to info@organicoasisddesign.com.

The product must be returned in the same conditions and packaging in which it was received. If you no longer have the original packaging, you must replace it with one of similar sizes and capacities.

The amount of the used product will not be refunded.

The amount of the products that the buyer does not like will not be refunded.

After receiving the products in our warehouse and verifying that they are in correct condition, we will refund the amount paid for the product within 10 business days, in the same way in which you made the purchase.

For more information or any clarifications in relation to the policy of exchanges and returns, please contact our Customer Service department through the email or telephone number indicated above.